Faq | Bounce Infinity

Do I need a driving licence to ride this scooter?

Yes

How can I contact customer support?

You can reach us via the customer support on the website.

When will I get my vehicle?

The deliveries have started in major cities. Please contact our customer care for details specific to your city.

When will the bookings start?

You can pre-book your scooter now on our website. You can contact the customer care for delivery dates for your city.

Can I get the finance done from my end?

Yes, you can.

Can I cancel my booking?

Yes, you can cancel your booking at any point in time before you make the full and final payment for the scooter.

Can I purchase insurance on my own?

Yes, you can.

What are the banks you have tied up with for financing?

We have the right partners to support you. You can see a full list of banking and insurance partners on the website.

Do I have to apply for a loan online or at a bank branch?

We have a phygital (physical + digital) model. You can apply for a loan online as well as at our dealership stores, physically.

Will the paperwork happen online?

You have the choice to do the paperwork online or at our dealership stores.

What all cities are you present in?

We are going to be available across India.

Does the sales and delivery of the scooter happen online or at a store?

Customers across India can book our vehicle. We will have a dealership presence in all major cities to provide sales and after-sales support. These dealers will also provide support to customers pan India.

Is the scooter delivered with a battery?

It’s your choice. You can buy the Bounce Infinity e.1 with or without a battery. In case you buy a scooter without the battery, we will deliver it with a swappable battery which you can replace at any of our Battery Swapping stations when required.

Do I get a number plate along with the scooter?

Your scooter will undergo the usual RTO registration process and you will receive a green number plate with white text.

Can I buy a scooter without a battery?

Yes, you can. However, you will have to subscribe to our Battery Swapping network to take care of your energy/charge needs.

Can I change the color of my scooter after pre-booking?

Yes, you can. You can do so before making the full and final payment.

Can I change the ownership model after pre-booking?

Yes, you can. You can do so before making the full and final payment.

What is the warranty of the vehicle with battery?

Bounce infinity comes with the best in class of warranty for both vehicle and battery. Vehicle alone comes with 3 yrs/40000* Kms, whichever comes first. Battery alone comes with 3yrs/45000* Kms, whichever comes first.

What is the warranty if I purchase only the vehicle and get the battery under the subscription model?

Bounce provides best in class of warranty in all ownerships you choose to own. Vehicle alone comes with 3yrs/40000* Km whichever comes first.

What is the range of the vehicle?

Bounce infinity comes with state of the art Lithium ion battery with superior performance. The range of the vehicle with a fully charged battery under IDC (Indian Driving cycle) conditions is 85* kms.

What is the process to claim subsidy?

We will do all the paperwork for you, the benefits of subsidies will be directly passed onto you. But in some cases of state subsidies, we may need certain additional documents from you.

Why buy a Bounce Infinity scooter?

Bounce Infinity is the first EV of its kind in India with swappable batteries. The EV is sophisticated, smart, and affordable at the same time. It comes in a variety of ownership models, with and without a battery as well.

Can I charge the vehicle by myself?

Yes, you can use the Bounce Infinity e.1 portable battery and charger. The battery can be easily removed and carried along. You can plug the battery with the charger into any 5 amp socket, which is commonly available anywhere in India, be it at home or office.

What is the warranty policy for the scooter?

Bounce Infinity e.1 comes with a 40,000 km or 3 year-warranty, whichever is earlier.

What is the top speed and range of the scooter?

Bounce Infinity e.1 has a top speed of 65 km per hour and has a range of 85 km per charge. (As per IDC)

Can the battery be swapped anywhere?

Yes, the batteries can be swapped at any of our swapping stations, available across the city similar to fuel stations. The app will show you the nearest location and also navigate you there.

How do I create an account for battery swap?

You can create an account on the app seamlessly by filling in a few details which will be provided to you at the time of purchasing the scooter.

What are payment modes you accept for battery swap at the swapping location?

The app comes with a wallet and all other accepted and widely used payment methods. Bonus, we will also have the Bounce Wallet on the app.

How do I recharge my account?

The app comes with a wallet and all other accepted and widely used payment methods. Bonus, we will also have the Bounce wallet on the app so that you can use your existing Bounce cash/rewards.

Can I recharge the account at the swapping location?

You can recharge your account anywhere and anytime online.

Is it an automated swap station or is there a person to do the swap?

We have both manned and automated swapping stations.

Do you deliver a charged battery to my location?

Yes, however, an additional fee will be applicable for this.

What happens if I get a damaged battery?

You can register a complaint with us through our app, and we will replace it with a good battery at the earliest.

If I run out of charge, will RSA provide a fully charged battery?

Yes, we got your back and our RSA partner will reach you at the earliest.

In case I don't get a fully charged battery, do I get a refund?

You will be charged only for the energy consumed from the used battery. The terms and conditions of your subscription plan will apply.

Book your Infinity e.1 Now