Do I need a driving licence to ride this scooter?
Yes
How can I contact customer support?
You can reach us via the customer support on the website.
When will the deliveries start for the scooters?
The deliveries for the scooters will start in March 2022.
When will the bookings start?
You can pre-book your scooter now on our website. The booking
dates will be announced soon. Please watch our spaces for more updates.
Can I get the finance done from my end?
Yes, you can.
Can I cancel my booking?
Yes, you can cancel your booking at any point in time before you
make the full and final payment for the scooter.
Can I purchase insurance on my own?
Yes, you can.
What are the banks you have tied up with for financing?
We have the right partners to support you. You can see a full
list of banking and insurance partners on the website.
Do I have to apply for a loan online or at a bank branch?
We have a phygital (physical + digital) model. You can apply for
a loan online as well as at our dealership stores, physically.
Will the paperwork happen online?
You have the choice to do the paperwork online or at our
dealership stores.
What all cities are you present in?
We are going to be available across India.
Does the sales and delivery of the scooter happen online or at a
store?
Customers across India can book our vehicle. We will have a
dealership presence in all major cities to provide sales and after-sales support. These dealers
will also provide support to customers pan India.
Is the scooter delivered with a battery?
It’s your choice. You can buy the Bounce Infinity E1 with or
without a battery. In case you buy a scooter without the battery, we will deliver it with a
swappable battery which you can replace at any of our Battery Swapping stations when required.
Do I get a number plate along with the scooter?
Your scooter will undergo the usual RTO registration process and
you will receive a green number plate with white text.
Can I buy a scooter without a battery?
Yes, you can. However, you will have to subscribe to our Battery
Swapping network to take care of your energy/charge needs.
Does the price include the battery charger?
We have multiple ownership models. If you opt for the scooter
with a battery, then a charger is included in it.
Can I change the color of my scooter after pre-booking?
Yes, you can. You can do so before making the full and final
payment.
Can I change the ownership model after pre-booking?
Yes, you can. You can do so before making the full and final
payment.
What is the warranty of the vehicle with battery?
Bounce infinity comes with the best in class of warranty for both vehicle and battery. Vehicle alone comes with 3 yrs/40000* Kms, whichever comes first. Battery alone comes with 3yrs/45000* Kms, whichever comes first.
What is the warranty if I purchase only the vehicle and get the battery under the subscription model?
Bounce provides best in class of warranty in all ownerships you choose to own. Vehicle alone comes with 3yrs/40000* Km whichever comes first.
What is the range of the vehicle?
Bounce infinity comes with state of the art Lithium ion batteries with superior performance. The range of the vehicle with fully charged battery under IDC (Indian Driving cycle) conditions gives 85* Kms.
Why buy a Bounce Infinity scooter?
Bounce Infinity is the first EV of its kind in India with
swappable batteries. The EV is sophisticated, smart, and affordable at the same time. It comes
in a variety of ownership models, with and without a battery as well.
Can I charge the vehicle by myself?
Yes, you can use the Bounce Infinity E1 portable battery and
charger. The battery can be easily removed and carried along. You can plug the battery with the
charger into any 5 amp socket, which is commonly available anywhere in India, be it at home or
office.
What is the warranty policy for the scooter?
Bounce Infinity E1 comes with a 40,000 km or 3 year-warranty,
whichever is earlier.
What is the top speed and range of the scooter?
Bounce Infinity E1 has a top speed of 65 km per hour and has a
range of 85 km per charge. (As per IDC)
Can the battery be swapped anywhere?
Yes, the batteries can be swapped at any of our swapping
stations, available across the city similar to fuel stations. The app will show you the nearest
location and also navigate you there.
How do I create an account for battery swap?
You can create an account on the app seamlessly by filling in a
few details which will be provided to you at the time of purchasing the scooter.
What are payment modes you accept for battery swap at the swapping
location?
The app comes with a wallet and all other accepted and widely
used payment methods. Bonus, we will also have the Bounce Wallet on the app.
How do I recharge my account?
The app comes with a wallet and all other accepted and widely
used payment methods. Bonus, we will also have the Bounce wallet on the app so that you can use
your existing Bounce cash/rewards.
Can I recharge the account at the swapping location?
You can recharge your account anywhere and anytime online.
Is it an automated swap station or is there a person to do the
swap?
We have both manned and automated swapping stations.
Do you deliver a charged battery to my location?
Yes, however, an additional fee will be applicable for this.
What happens if I get a damaged battery?
You can register a complaint with us through our app, and we will
replace it with a good battery at the earliest.
If I run out of charge, will RSA provide a fully charged battery?
Yes, we got your back and our RSA partner will reach you at the
earliest.
In case I don't get a fully charged battery, do I get a refund?
You will be charged only for the energy consumed from the used
battery. The terms and conditions of your subscription plan will apply.
